Refund Policy

Refund and cancellation eligibility for paid AI A to Z services — including consulting, implementation, development, subscriptions, and managed services — is governed by the applicable proposal, statement of work, order form, subscription terms, or client agreement for that engagement. Those documents control.

Because services involve reserved time and custom work, amounts for work already performed are generally not refundable unless your agreement says otherwise. If you are unsure what applies to your engagement, contact us and we will point you to the relevant terms.

Digital products (such as our downloadable guides) are delivered immediately at purchase. If you experience a duplicate charge, payment error, or problem accessing a digital product you purchased from AI A to Z, please contact us. We will review the issue and work with you to resolve legitimate billing or access problems. Refund eligibility, when applicable, is determined based on the circumstances of the purchase.

We do not advertise a blanket money-back guarantee, and we also do not treat every digital sale as final regardless of circumstances — contact us and we will work with you.

Call us at (469) 809-4344 or use the contact form on this website. Please include the name and email used at purchase, the date, and what you bought, so we can locate your order quickly.

Approved refunds are issued to the original payment method through our payment processor. Processing time after approval depends on your bank or card issuer.

If something is wrong with a charge, please contact us first — most issues are resolved faster directly than through a card dispute, and we are easy to reach.

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. The policy in effect at the time of your purchase, together with any applicable client agreement, governs that purchase.

AI A to Z
6010 W Spring Creek Pkwy
Plano, TX 75024
Phone: (469) 809-4344
Website: aiatoz.com